Privacy Policy

Privacy Policy | Personal Information Protection Statement

Thank you for visiting Boywithgirl's official website (www.boywithgirl.com) and for your interest in our handcrafted clay art pieces. We deeply understand that in the digital age, the protection of personal information is closely tied to everyone's vital interests. As a brand built on the warmth of handcraftsmanship, we treat any information you entrust to us with the same care and respect. This Privacy Policy is intended to clearly and transparently explain how we collect, use, store, protect, and process your personal information, as well as the rights you hold in this regard.

Before using our website or purchasing our products, please read and fully understand the entire content of this policy. Should you have any questions about this policy, you may contact us through the means provided at the end of this policy.

I. Data Controller and Operating Entity

The data controller and data processor for all personal information processing activities carried out through this website and all products and services under the Boywithgirl brand is:

HONGKONG KATE LIMITED
(which is also the exclusive operating entity and parent company of the Boywithgirl brand)

Our brand operations and data management headquarters are located at:
UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL

HONGKONG KATE LIMITED, as the full-operational entity of Boywithgirl, is responsible for the technical maintenance of this website, order management, logistics coordination, customer communications, and all decisions and implementations related to personal information processing. References to "we," "our," or "the Brand" in this Privacy Policy refer to HONGKONG KATE LIMITED and the Boywithgirl brand it operates. We commit to processing your personal information in a lawful, fair, necessary, and transparent manner, and to employing appropriate technical and organizational measures to ensure information security.

II. Types of Personal Information We Collect

In different scenarios where you interact with our website, we may collect the following categories of personal information:

1. Information You Voluntarily Provide

• When placing an order: Recipient name, detailed shipping address (including country/region, city, street, postal code), phone number, email address, order contents, and payment information (we only store confirmation of payment results and do not directly retain your full bank card number or payment password; the payment process is securely handled by third-party payment gateways).

• When sending email inquiries: Your email address, the name you voluntarily provide in the email body, and any other content you choose to share relating to your inquiry.

• During custom service communications: Special design requirements, sketch descriptions, or personalized preference information you provide via email.

2. Information Automatically Collected
When you browse our website, our system may automatically collect the following information through cookies or similar technologies:

• Device information (such as IP address, browser type and version, operating system, device model);

• Browsing behavior data (such as visit time, duration of stay, page click paths, referring URLs);

• Anonymous statistical information collected through built-in analytical tools on the website (for optimizing the website experience).

3. Special Note on Sensitive Information
In principle, we do not collect or process your sensitive personal information (such as biometric data, precise geolocation, health data, etc.). If you voluntarily provide descriptions that may involve sensitive attributes for special customization needs, we will apply higher-level encryption and access control measures and delete such information promptly after completing the relevant service.

III. How We Use Your Personal Information

We use your personal information solely based on the following lawful grounds and purposes:

1. Performance of Contract (Order Fulfillment)

• Processing your orders, completing payment confirmations, arranging product shipment, and providing logistics tracking information;

• Sending order confirmations, shipping notifications, and after-sales follow-ups via email;

• Responding to any inquiries, return/exchange requests, or complaints submitted through customer@boywithgirl.com.

2. Legitimate Interests (Brand Operations and Optimization)

• Analyzing website visitor traffic and behavioral patterns to improve website functionality, product presentation, and user experience;

• Preventing fraudulent activities and other illegal or improper conduct, and maintaining website and transaction security;

• Retaining necessary order records to meet accounting, tax, and legal compliance requirements.

3. Compliance with Legal Obligations

• Cooperating with government authorities or judicial bodies in lawful inquiries, access requests, or disclosure demands, as required by applicable laws and regulations.

4. Other Purposes with Your Consent

• In addition to the above uses, if we plan to use your information for other specific scenarios, we will obtain your explicit consent in advance via email or a website pop-up, and provide a convenient means for you to withdraw such consent.

We will not use your personal information for any purposes unrelated to those described in this Privacy Policy, nor will we change the method of processing without your consent.

IV. Information Sharing and Disclosure

We respect your right to privacy and strictly limit the scope in which third parties may access or use your personal information. In the following specific circumstances, we may share necessary information with third parties:

1. Service Providers (Necessary Entrustment)
To achieve order delivery, payment processing, website hosting, and data analysis, we may provide certain information (such as shipping address, email address) to the following categories of third-party service providers:

• International logistics carriers (such as DHL, FedEx, UPS, etc.);

• Payment gateway service providers (for processing payment confirmations; we do not retain full bank card information);

• Website hosting and database service providers;

• Email sending service providers (for sending order notifications).
  These service providers only process your information within the scope of our authorization and are bound by strict data confidentiality obligations, and may not use the information for any other purposes.

2. Legal Requirements or Rights Protection
We may disclose your personal information in the following circumstances:

• In response to lawful requests from laws, regulations, court orders, or administrative authorities;

• As reasonably necessary to protect our own or others' legal rights, property safety, or personal safety.

3. Business Transfers
Should HONGKONG KATE LIMITED undergo business changes such as merger, acquisition, asset sale, or bankruptcy liquidation, your personal information may be transferred as part of the transferred assets. In such cases, we will notify you in advance via email or website announcement, and ensure that the new controller continues to comply with the commitments set forth in this Privacy Policy.

4. No Sale or Rental to Third Parties
We explicitly commit: We will never sell, rent, or trade your personal information, nor will we use your information for any third-party marketing or promotional activities.

V. Cross-Border Data Transfers

As we provide products and services to customers worldwide, your personal information may be transferred to and stored in the jurisdiction of our operating entity (Hong Kong Special Administrative Region) as well as other countries or regions where our international service providers are located. We will ensure that all cross-border data transfers comply with applicable data protection laws, and we will implement protection measures at least equivalent to the standards required by the laws of the Hong Kong Special Administrative Region (including but not limited to signing data processing agreements that incorporate standard contractual clauses). By using our website and submitting personal information, you acknowledge and agree to such cross-border transfers.

VI. Information Storage and Protection

1. Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless longer retention is required by laws or regulations (for example, to meet tax, accounting, or litigation defense needs). Generally:

• Order-related information shall be retained for no less than 7 years from the date of order completion, to meet accounting and tax audit requirements;

• Email communication records shall be retained for 3 years from the date of the last correspondence;

• Website browsing behavior analytics data shall be retained in anonymized form for no more than 14 months.

2. Security Measures
We employ industry-standard technical and organizational measures to protect your information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, including but not limited to:

• Using SSL/TLS encryption protocols to secure data during transmission;

• Implementing tiered access control for stored personal information, granting access only to necessary personnel on a need-to-know basis;

• Conducting regular security assessments and vulnerability scans of our internal data processing workflows;

• Providing regular data protection awareness training for our employees.

Although we have taken reasonable measures, please understand that the internet is not an absolutely secure environment. Any online transmission carries inherent risks. We will do our utmost to protect your information, but we cannot guarantee absolute security of information transmission.

VII. Your Rights

Under applicable privacy protection laws, you have the following rights regarding your personal information. All rights requests must be submitted via email to customer@boywithgirl.com, and we will respond within 30 days of receiving your identity-verified request:

1. Right of Access
You have the right to request confirmation of whether we are processing your personal information, and to obtain a copy of such information.

2. Right of Rectification
If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it.

3. Right of Erasure ("Right to Be Forgotten")
You have the right to request the deletion of your personal information in the following circumstances:

• The information is no longer necessary for the purposes for which it was collected;

• You have withdrawn your consent for processing (and the processing was based on that consent);

• The processing of the information violates applicable laws.
  Please note that if we are required by legal obligations (such as tax record-keeping) to retain certain information, your deletion request may not be fully satisfied.

4. Right to Restrict Processing
In certain circumstances (such as when you contest the accuracy of the information, or processing is unlawful but you do not wish deletion), you have the right to request restriction of further processing of your personal information.

5. Right to Data Portability
To the extent technically feasible and legally permissible, you have the right to request that we provide the personal information you have supplied to us in a structured, commonly used, and machine-readable format to you or to a third party you designate.

6. Right to Object
For personal information processing based on our legitimate interests, you have the right to object at any time on grounds relating to your particular situation. We will cease the relevant processing unless we have compelling legitimate grounds that override your interests.

7. Right to Withdraw Consent
If we process your personal information based on your consent, you have the right to withdraw such consent at any time via email. Withdrawal does not affect the lawfulness of processing conducted prior to the withdrawal.

VIII. Cookies and Similar Technologies

Our website uses small text files (cookies) to enhance your browsing experience. Cookies help us remember your language preferences, shopping cart contents, and analyze website visit data. You may manage or disable cookies through your browser settings; however, please note that disabling certain cookies may cause some website features to malfunction.

The types of cookies we use include:

• Essential cookies: Used to maintain basic website functionality (such as session management, shopping cart), which do not require consent;

• Analytical cookies: Used to count visitor sources and behavior, helping us optimize website design and product presentation. We have anonymized this type of data.

We do not use cookies to deliver targeted advertisements or for cross-site tracking.

IX. Protection of Minors

Our website and products are primarily intended for adult consumers. We do not knowingly collect personal information from minors under the age of 16 (or the applicable age of majority in your jurisdiction). If you are a minor, please use our website under the supervision of a parent or guardian, and do not submit any personal information to us. If we inadvertently collect information from a minor, we will delete it immediately upon discovery.

X. Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy from time to time in response to changes in laws and regulations, industry guidelines, or business adjustments. Any updated version of this policy will be posted on this page with the date of revision indicated. For material changes (such as changes to the purpose of processing, the identity of the data controller, or your important rights), we will also provide additional notification via email or a prominent notice on the website.

Last Updated: August 25, 2026

We recommend that you periodically visit this page to review the latest version. Your continued use of our website signifies your acceptance of the updated Privacy Policy.

XI. Complaints and Regulatory Remedies

If you believe that our processing of your personal information has infringed upon your legal rights, we sincerely invite you to first contact us directly using the means provided below. We commit to providing you with a detailed explanation and resolution within 15 business days. We value your trust and are dedicated to properly addressing your concerns through our internal mechanisms.

If you are not satisfied with our internal resolution, you have the right to file a formal complaint with the data protection supervisory authority in your jurisdiction.

XII. Contact Us

Should you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to provide feedback on any matters related to personal information protection, please contact us through the following exclusive official channels. We will respond to every email with the utmost care and at the earliest opportunity.

Brand name: Boywithgirl
Website: www.boywithgirl.com
Email: customer@boywithgirl.com
Operated by: HONGKONG KATE LIMITED
Company Address: UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL

We sincerely thank you for your trust in Boywithgirl. Protecting your privacy, like sculpting a handmade clay piece, requires patience, attention to detail, and unwavering sincerity.