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      Return Policy

      Return & Refund Policy

      Last Updated: September 8, 2026

      At Boywithgirl, operated by HONGKONG KATE LIMITED, we want you to be satisfied with your purchase.

      This Return & Refund Policy explains the conditions and procedures for requesting a return, replacement, or refund for products purchased through www.boywithgirl.com.

      By placing an order with us, you acknowledge and agree to the terms of this policy, subject to any mandatory rights you may have under applicable law.

      1. Return Eligibility

      We generally accept eligible return requests made within 30 days of the date you receive your order.

      To be eligible for a return, the product should generally:

      • Be unused and in its original condition;

      • Be in the original packaging, where applicable;

      • Include all original accessories, manuals, tags, and other included items;

      • Not be damaged due to misuse, accident, improper handling, or normal wear and tear;

      • Be accompanied by reasonable proof of purchase or order information.

      Certain products may be subject to additional return requirements.

      Nothing in this policy limits any mandatory consumer rights provided by applicable law.

      2. Non-Returnable Items

      For reasons such as hygiene, safety, customization, or applicable law, certain products may not be eligible for return.

      Examples may include:

      • Personalized or customized products;

      • Products made specifically to the customer's specifications;

      • Products that cannot be returned for hygiene or safety reasons after being opened or used;

      • Gift cards or similar non-physical products;

      • Clearance or final-sale items, where clearly identified as non-returnable before purchase;

      • Products that have been used, damaged, altered, or otherwise made unsuitable for resale due to the customer's actions.

      If a product is non-returnable, the applicable restriction will be communicated on the relevant product page or before purchase where reasonably possible.

      3. How to Request a Return

      Before sending a product back, please contact us at:

      customer@boywithgirl.com

      Your return request should include:

      • Your order number;

      • Your name;

      • The product you wish to return;

      • The reason for the return;

      • Relevant photographs or other information if requested.

      Please do not send products back without first contacting us and receiving return instructions.

      Returns sent without prior authorization may not be accepted or may experience processing delays.

      4. Return Shipping Costs

      Unless otherwise required by applicable law:

      Customer-Requested Returns

      If you simply change your mind, ordered the wrong item, or no longer want the product, you may be responsible for the return shipping costs.

      The original shipping fee, if any, may also be non-refundable.

      Defective, Damaged, or Incorrect Products

      If you receive a product that is defective, damaged during transit, materially different from the product ordered, or otherwise incorrect due to our error, please contact us promptly.

      Where appropriate, we may provide:

      • A replacement;

      • A refund;

      • A return shipping solution; or

      • Another reasonable remedy.

      The specific resolution will depend on the circumstances and applicable law.

      5. Damaged or Incorrect Orders

      Please inspect your order when you receive it.

      If your order arrives damaged, defective, or incorrect, please contact us at customer@boywithgirl.com as soon as reasonably possible.

      To help us investigate the issue, we may ask you to provide:

      • Your order number;

      • Photos or videos of the product;

      • Photos of the packaging;

      • A description of the issue.

      Please keep the original packaging until the issue has been resolved, as it may be needed for investigation or shipping claims.

      6. Refunds

      Once we receive and inspect an eligible returned product, we will review the return and notify you whether the refund has been approved.

      If approved, the refund will generally be issued to the original payment method.

      The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

      We are not responsible for delays caused by financial institutions or payment processors.

      7. Partial Refunds

      In certain circumstances, only a partial refund may be provided where permitted by applicable law.

      Examples may include:

      • The product shows signs of use;

      • The product is damaged after delivery due to customer handling;

      • Parts or accessories are missing;

      • The product has been returned in an incomplete condition;

      • The value of the product has been materially reduced due to the customer's actions.

      We will communicate the applicable deduction where reasonably possible.

      8. Exchanges and Replacements

      Depending on product availability, we may offer an exchange or replacement for:

      • Defective products;

      • Damaged products;

      • Incorrect products;

      • Products that do not materially match the order.

      If the requested replacement product is unavailable, we may offer a refund or another appropriate solution, subject to applicable law.

      9. Order Cancellation

      If you wish to cancel an order, please contact us as soon as possible after placing the order.

      We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment.

      Once an order has been processed or shipped, cancellation may no longer be possible.

      In such circumstances, you may need to follow the return procedure described in this policy.

      10. Return Deadline

      Eligible return requests must generally be submitted within 30 days after delivery.

      Returns requested after the applicable return period may not be accepted unless required by applicable law.

      The return period may be extended where required by applicable consumer protection laws.

      11. Return Condition

      Returned products must generally be received in an appropriate condition for resale.

      If a returned product is significantly damaged, used, altered, missing components, or otherwise not in the condition required for an eligible return, we may reject the return or reduce the refund to the extent permitted by applicable law.

      12. Refund Exclusions

      We may decline a refund where permitted by law if:

      • The return does not meet the eligibility requirements;

      • The return period has expired;

      • The product has been used or damaged by the customer;

      • The customer cannot provide sufficient order information;

      • The product was damaged due to improper use or handling;

      • The product was returned without following the required return procedure.

      These exclusions do not apply where applicable law gives the customer a non-waivable right to a refund or other remedy.

      13. Lost Returns

      Customers should use a shipping method that provides tracking when returning a product.

      Where the customer is responsible for return shipping, we may not be responsible for a return package that is lost or damaged during shipment before it reaches us.

      We recommend keeping the return shipping receipt and tracking information until the return has been completed.

      14. Promotions and Free Gifts

      If an order includes a promotional gift, free item, bundle discount, or other promotional benefit, the return or refund of the purchased product may affect eligibility for the promotional benefit.

      Where permitted by applicable law, promotional benefits may need to be returned or their value may be deducted from the refund.

      The specific terms of a promotion will apply where provided.

      15. International Returns

      For international orders, customers may be responsible for return shipping costs, customs charges, duties, taxes, or other costs associated with returning a product unless the return is due to our error or otherwise required by applicable law.

      Customers should contact us before making an international return so that we can provide the appropriate return instructions.

      16. Consumer Rights

      This Return & Refund Policy is intended to provide a reasonable return process for our customers.

      Nothing in this policy is intended to exclude, restrict, or waive any statutory consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under the laws applicable to your purchase.

      Where mandatory local law provides stronger consumer protections, those protections will apply.

      17. Contact Us

      If you have any questions regarding returns, refunds, replacements, or exchanges, please contact us:

      Brand: Boywithgirl
      Company: HONGKONG KATE LIMITED
      Email: customer@boywithgirl.com
      Website: www.boywithgirl.com

      Business Address:
      UNIT E01, 10/F, WONG KING 1 INDUSTRIAL BUILDING
      NO. 2-4 TAI YAU STREET
      SAN PO KONG, KL

      For return and refund requests, please email:

      customer@boywithgirl.com

      Please include your order number and a brief description of your request so that we can assist you more efficiently.