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      Shipping Policy

      Shipping Policy

      Last Updated: September 8, 2026

      At Boywithgirl, operated by HONGKONG KATE LIMITED, we are committed to providing a smooth and reliable shipping experience for our customers.

      This Shipping Policy explains how we process, ship, and deliver orders placed through www.boywithgirl.com.

      1. Order Processing

      Orders are generally processed within 1–3 business days after payment has been successfully received.

      Business days do not include weekends or public holidays.

      During periods of high order volume, holidays, promotions, or other circumstances, order processing may take additional time.

      Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

      2. Shipping Destinations

      We may ship products to various countries and regions where our shipping services are available.

      Available shipping methods and destinations may vary depending on the delivery address, product availability, and logistics services available at the time of purchase.

      If we are unable to ship an order to the address provided, we will contact you using the contact information associated with your order.

      3. Estimated Delivery Times

      Estimated delivery times vary depending on the destination and shipping method selected during checkout.

      Typical delivery estimates may be:

      • United States: approximately 7–15 business days

      • Canada: approximately 8–18 business days

      • United Kingdom: approximately 7–15 business days

      • Australia: approximately 7–18 business days

      • European countries: approximately 7–18 business days

      • Other destinations: approximately 10–25 business days

      These are estimates only and are not guaranteed delivery dates.

      Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, holidays, and other circumstances beyond our reasonable control.

      4. Shipping Charges

      Shipping costs are calculated and displayed during the checkout process based on the delivery destination, shipping method, order details, and other applicable factors.

      From time to time, we may offer free shipping promotions or other shipping discounts.

      Any applicable shipping charges will be displayed before you complete your purchase.

      5. Tracking Information

      When tracking information is available, we will provide it to you through your order confirmation or shipping confirmation email.

      Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

      Tracking information may not update immediately and may sometimes take several business days to reflect the latest shipment status.

      6. Delivery Delays

      Although we make reasonable efforts to ensure timely delivery, delivery times may be affected by circumstances beyond our reasonable control, including:

      • Shipping carrier delays;

      • Customs inspections or clearance;

      • Severe weather;

      • Natural disasters;

      • Public holidays;

      • Transportation disruptions;

      • High shipping volumes;

      • Incorrect or incomplete delivery information;

      • Government restrictions;

      • International shipping restrictions;

      • Other unforeseen circumstances.

      Such delays do not necessarily qualify for a refund of shipping charges or cancellation of an order unless required by applicable law.

      7. Customs, Duties, and Taxes

      Depending on the destination country or region, your order may be subject to customs duties, import taxes, VAT, handling fees, or other charges.

      Unless otherwise expressly stated during checkout, these charges are generally the responsibility of the customer.

      Customs policies vary by country, and we do not control customs authorities or the charges they may impose.

      Customers are responsible for providing accurate information required for customs clearance.

      8. Incorrect or Incomplete Shipping Information

      Please carefully review your shipping address before completing your order.

      We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

      If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

      customer@boywithgirl.com

      We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered the shipping or fulfillment process.

      9. Lost, Stolen, or Damaged Packages

      If your package appears to be lost, significantly delayed, or delivered but cannot be located, please contact us at customer@boywithgirl.com.

      We may work with the shipping carrier to investigate the shipment.

      For packages marked as delivered by the carrier, customers should first check with household members, neighbors, building reception areas, mailrooms, or other locations where the package may have been left.

      If your package arrives damaged, please contact us as soon as reasonably possible and provide relevant information or photographs when requested.

      We will review the situation and determine an appropriate solution in accordance with our policies and applicable law.

      10. Returned or Undeliverable Packages

      A package may be returned to the sender if:

      • The delivery address is incorrect or incomplete;

      • The recipient refuses delivery;

      • The package is not collected within the carrier's required period;

      • Customs clearance cannot be completed;

      • The destination is inaccessible;

      • Other delivery restrictions apply.

      If a package is returned to us due to circumstances attributable to the customer, additional shipping costs may apply if the customer requests reshipment.

      Any refund for an undeliverable or returned package will be handled in accordance with our Refund and Return Policy and applicable law.

      11. Multiple Shipments

      Depending on product availability, warehouse location, or logistics arrangements, an order containing multiple products may be shipped in separate packages.

      If this occurs, you may receive multiple tracking numbers or shipping notifications.

      You will not normally be charged additional shipping fees solely because an order is split into multiple shipments unless otherwise stated during checkout.

      12. Pre-Orders and Backordered Products

      If a product is listed as a pre-order or backordered item, its estimated shipping date will be provided on the relevant product page or during checkout where applicable.

      Orders containing both available and pre-order items may be shipped separately depending on our fulfillment arrangements.

      13. Changes to Orders

      Once an order has been submitted, we may begin processing it promptly.

      If you need to change or cancel an order, please contact us as soon as possible at customer@boywithgirl.com.

      We cannot guarantee that changes or cancellations can be made after the order has entered processing, fulfillment, or shipment.

      If an order has already been shipped, you may need to follow our Refund and Return Policy instead.

      14. Shipping Restrictions

      Certain products may be subject to shipping restrictions depending on the destination country or region.

      We reserve the right to refuse or cancel an order if:

      • The product cannot legally be shipped to the destination;

      • The destination is outside our available delivery areas;

      • The shipping carrier cannot accept the shipment;

      • Customs or import restrictions prevent delivery;

      • Other legal or logistical restrictions apply.

      If an order must be cancelled for such a reason after payment has been received, we will generally issue a refund to the original payment method, subject to applicable law.

      15. Customer Responsibility

      Customers are responsible for:

      • Providing a complete and accurate shipping address;

      • Providing accurate contact information;

      • Monitoring tracking information when provided;

      • Complying with applicable import and customs requirements;

      • Paying applicable duties, taxes, or fees where required;

      • Cooperating with carriers or customs authorities when necessary.

      16. Contact Us

      If you have questions about shipping, tracking, delivery, or your order, please contact us.

      Brand: Boywithgirl
      Company: HONGKONG KATE LIMITED
      Email: customer@boywithgirl.com
      Website: www.boywithgirl.com

      Business Address:
      UNIT E01, 10/F, WONG KING 1 INDUSTRIAL BUILDING
      NO. 2-4 TAI YAU STREET
      SAN PO KONG, KL

      For shipping-related inquiries, please contact:

      customer@boywithgirl.com

      We will make reasonable efforts to respond to customer inquiries as soon as reasonably possible.